Parent Notification

Dear Parent,

Communications between school and home have never been more important -- for weather notification, emergency alerts or other general announcements.  The School District of West De Pere is implementing a SchoolReach broadcast system which enables school personnel to notify all households and parents by phone, email and text within minutes of an emergency, inclement weather, unplanned event or other school communication. 

This notification service is provided by SchoolReach, a company specializing in school-to-home communications. The service has the flexibility to provide voice, text and email messages based upon the contact information we have on file for your student.   There is also an “app” for iPhone and Android mobile devices. 

The School District of West De Pere will also continue to report school closings due to snow or weather on local radio and news stations. 

In an effort to ensure you receive these communications, please note the following:

  • Please make sure the school’s office has updated contact information on file.
  • Caller ID: This is the number that will be used for all notification calls: 920-337-1393, 920-338-5200
  • Live Answers:  SchoolReach uses voice detection technology so you only need to say “hello” once. The message will usually begin in a few seconds after it detects your voice.  Please note that multiple “hellos” will delay the message.
  • Message Retrieval Line:  SchoolReach archives our school’s messages for 30 days, just in case you miss them.  Simply call -- from the phone number you have on file -- this number: 855-955-8500 and follow the prompts to hear any/all messages sent.
  • Parent App:  SchoolReach makes available to parents a mobile device “app” to help keep the lines of communication open.  Parents will be able to manage contact numbers, email addresses, opt-in/out preferences -- all from the convenience of a smart phone. It’s FREE and available on iPhone and Android stores as “SchoolReach Parents.”  Download the apps now.
  • Answering Machines/Voice Mail:  The system also detects answering machines and voice mailboxes and will deliver the recorded message. Please note that the recommended number of rings for answering machines is four and be sure that recordings are free of any “pauses.”
  • Message Repeat: At the end of the message you will be prompted to “press any key” to hear the message again. This is very helpful when a child answers the phone and hands it to a parent, who can then have the message repeated in its entirety.

Please contact me if you have any questions regarding this new notification system.

Kind Regards,

Todd O’Bannon
Coordinator of Information and Learning Technology
920.337.1393 x8033
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